Reference

Browse Our Legal Framework Before You Start

We want you to understand exactly how spinstar handles your data, your account and your rights before you fund a single taka through bKash, Nagad or Rocket.

Data TransparencyAccount ControlRegion-Dependent AccessPolicy Contact PathCookie Disclosure

Browse the Lobby Read FAQ

Explore How Local Law Shapes Your Access

spinstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

spinstar operates under the principle that your eligibility to use this platform is determined by the laws of your jurisdiction. We do not claim universal access. If you reside in a region where online wagering platforms are restricted, you should not create an account or fund

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it via bKash, Nagad or Rocket. We reserve the right to suspend or close accounts that appear to violate applicable local regulations. Our terms reflect a straightforward position: we collect the minimum personal data needed to verify your identity, process your deposits and withdrawals, and keep
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your account secure. We store this data on encrypted servers and retain it only for the period required by our operational needs and any regulatory obligation that may apply. You can request a copy of your stored data or ask us to delete it by contacting
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our support channels directly. Cookie usage on spinstar is limited to session management, fraud prevention and basic analytics — we do not sell your browsing data to third parties. When you open an account, you confirm you have reviewed these policies and that you meet the
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age and residency criteria applicable in your location. Any dispute arising from your use of this platform will be governed by the terms published on this page, and we encourage you to revisit them periodically since updates take effect upon posting.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

Check How We Handle Your Information

Every account action on spinstar touches your personal data in some way. Here is how we manage that responsibility — from the moment you enter your phone number to the day you decide to close your account. We keep things specific so you know exactly what happens at each stage.

Data Collection

We collect your name, phone number, and payment reference when you register. If you deposit through bKash, Nagad or Rocket, we store the transaction ID to reconcile your balance. No additional financial data is held beyond what the wallet provider shares.

Cookie Practice

spinstar sets session cookies to keep you logged in and fraud-detection cookies to flag unusual activity. We use a minimal analytics cookie to understand page flow. You can clear cookies from your browser settings at any time without losing your account.

Account Security

Your password is hashed before storage — our team cannot read it. Login attempts from unrecognised devices trigger an OTP sent to your registered mobile number, adding a second verification layer to every new session.

Data Retention

We keep your account data for the duration of your active relationship with spinstar. If you close your account, personal identifiers are purged after the retention window required by any applicable obligation ends. Transaction logs may be kept longer for audit purposes.

Right to Request

You can ask us to export your personal data or delete it entirely. Submit the request via live chat or email, reference your account ID, and we will process it within a reasonable timeframe. Deletion means you lose access to your account and balance history.

Third-Party Sharing

We do not sell your data. Limited sharing occurs only with payment processors — bKash, Nagad, Rocket or Upay — to complete your transactions, and with fraud-screening tools that protect both you and the platform from unauthorised access.

REACH OUR TEAM

Open a Conversation About Policy Questions

If anything in our legal documentation is unclear, or if you need to exercise a data right, our support channels are staffed and ready. We handle policy queries with the same priority as payment issues — no queue-jumping required, just reach out through any of the paths below.

Get Answers to Legal and Data Questions

Below are the questions we receive most often about our legal stance, data practices and account rights. If your specific concern is not covered here, reach out through live chat or email and a support agent will walk you through it.

Access depends on your local law and eligible regions. We do not guarantee availability across all areas. If regulations in your jurisdiction restrict platforms like ours, you should not register or deposit through bKash, Nagad or Rocket.

We collect your name, mobile number and a password you set. During your first deposit via bKash, Nagad or Rocket, we also store the transaction reference provided by your wallet app so we can match funds to your account.

Yes. Send a request through live chat or our support email with your account ID. We compile your stored data — personal details, transaction history, login records — and deliver it to you in a readable format within a reasonable period.

Contact our support team via live chat or email and request full data deletion. Once processed, your account is permanently closed, your balance is forfeited if not withdrawn, and personal identifiers are removed after the applicable retention window.

Only with payment processors like bKash, Nagad, Rocket and Upay to complete your transactions, and with fraud-prevention tools. We do not sell personal data or share it for marketing purposes with outside companies.

We set session cookies for login persistence, fraud-detection cookies and a minimal analytics cookie. You can clear or block them in your browser settings. Blocking session cookies means you will need to log in again each visit.

We may suspend or close accounts that breach our published terms — for example, using the platform from a restricted region or providing false identity details. You will be notified via your registered email or mobile number before final closure.

We update terms as needed and post changes directly on this page. Updates take effect upon publication. We recommend checking back periodically, especially before making a new deposit through bKash, Nagad or Rocket.

Reach our support team first through live chat or email. Outline your concern with your account ID and relevant transaction details. We aim to resolve disputes internally. If that fails, the governing terms on this page describe the applicable resolution path.

Yes. Where local regulations conflict with anything stated in our terms, local law prevails. We encourage you to understand the legal position in your jurisdiction before opening an account or funding it through any mobile wallet.

Browse Our Legal Framework Before You Start

Check How We Handle Your Information

Data Collection

Cookie Practice

Account Security

Data Retention

Right to Request

Third-Party Sharing

Open a Conversation About Policy Questions

Get Answers to Legal and Data Questions

01 Is spinstar available in every region of Bangladesh?

02 What personal data does spinstar collect when I register?

03 Can I request a copy of all data spinstar holds about me?

04 How do I ask spinstar to delete my personal information?

05 Does spinstar share my data with third parties?

06 What cookies does spinstar use and can I disable them?

07 What happens to my account if I violate the terms?

08 How often does spinstar update its legal terms?

09 Who do I contact for a legal dispute with spinstar?

10 Does local law override spinstar's published terms?

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