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Browse Our Privacy Commitments

We want you to know exactly what happens with your information when you use spinstar. This page covers how we collect, store, process and protect data tied to your account, your deposits through bKash, Nagad or Rocket, and your activity across our platform.

Data Collection ExplainedbKash & Nagad PrivacyAccount Security DetailsCookie HandlingYour Rights

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REACH OUR PRIVACY TEAM

Open a Channel to Our Data Team

If you have questions about how your data is used, or you want to make a formal request regarding your personal information, our privacy team is available through multiple channels. We handle every enquiry with the same care we give to wallet verification and account security — quickly and without unnecessary delays.

Explore What This Policy Covers

spinstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on spinstar, we collect certain personal details: your name, email, mobile number and payment credentials linked to bKash, Nagad or Rocket. This data lets us verify your identity, process deposits and withdrawals, and keep your wallet secure. We also gather device

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information, browser type and IP address each time you log in, which helps us detect unusual activity on your account. Payment transaction records are retained for the period required by applicable financial regulations in eligible regions. We do not sell your personal data to third parties
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for marketing purposes. Aggregated, anonymised usage statistics may be shared with game providers like Pragmatic Play or Evolution so they can improve service quality, but these statistics never identify you personally. Any data transfer outside Bangladesh follows protections consistent with international privacy standards. If local law
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in your jurisdiction grants additional rights regarding data handling, those rights apply to your spinstar account as well. We update this policy when our data practices change, and we notify you via email or account notification before changes take effect. Your continued use of the platform
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after notification means you accept the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Check How spinstar Handles Your Information

We approach data protection as an operational discipline, not just a policy document. Below are the specific practices we follow to keep your personal and financial information secure across every session, every deposit through Rocket or Nagad, and every withdrawal you request.

Data Encryption

All personal and financial data transmitted between your device and our servers travels through encrypted channels. This applies whether you access spinstar on mobile or desktop, ensuring intercepted packets remain unreadable.

Cookie Practice

We use cookies to remember your login session, language preference and last-visited lobby section. You can clear cookies from your browser at any time; doing so simply means you will need to log in again on your next visit.

Account Security

Every withdrawal request triggers a verification step linked to your registered bKash, Nagad or Rocket number. If the request originates from an unrecognised device, we send an OTP to your mobile before processing.

Data Retention

We keep your account data for as long as your account remains active. After you close your account, transaction records are retained only for the minimum period required by applicable regulations in eligible regions.

Third-Party Sharing

Game providers such as PG Soft and Evolution receive only anonymised session data so they can monitor game performance. They never see your name, phone number or wallet credentials — that stays with us.

Your Data Rights

You may request a full export of your stored personal data, ask us to correct inaccuracies, or request deletion. Rights depend on your local law and eligible regions. Submit requests via live chat or email and we respond within a reasonable timeframe.

Switch to Common Privacy Questions

These are the questions we hear most from account holders in Bangladesh about how their data is handled on spinstar. If your specific concern is not covered here, reach out to our privacy team through live chat or email.

We collect your name, email address, mobile number and the payment credentials you link — whether that is bKash, Nagad or Rocket. We also log your device type, IP address and browser details each time you access the platform.

Only anonymised session statistics are shared with studios like Pragmatic Play or Evolution so they can maintain game quality. Your name, phone number and wallet details are never passed along to any third party.

Transaction records stay on file while your account is active. If you close your account, we retain payment records only for the minimum period required under applicable financial regulations in eligible regions.

Yes. Send a data export request through live chat or email with your registered mobile number. We compile your stored personal data and deliver it to you in a readable format within a reasonable timeframe.

Open your account settings panel and update personal details directly. For changes tied to your linked bKash or Nagad number, a wallet verification step confirms the update before it goes live.

We use session cookies to keep you logged in, preference cookies to remember your language and lobby layout, and analytics cookies that help us understand which sections you visit most. No cookie stores your payment PIN or wallet credentials.

Active personal data is deleted after account closure. Payment transaction records are retained for the minimum regulatory period in your eligible region, after which they are permanently removed from our systems.

Your wallet credentials are encrypted at rest and in transit. Withdrawal requests from unrecognised devices trigger an OTP sent to your registered number, adding a second verification layer before any funds move.

Your rights may vary based on local law in your jurisdiction. Where local privacy regulations grant additional protections — such as stricter deletion timelines — those rights extend to your spinstar account automatically.

We send a notification to your registered email and post an alert inside your account dashboard before any update takes effect. Continued use of spinstar after that notification period means you accept the revised terms.

Browse Our Privacy Commitments

Open a Channel to Our Data Team

Check How spinstar Handles Your Information

Data Encryption

Cookie Practice

Account Security

Data Retention

Third-Party Sharing

Your Data Rights

Switch to Common Privacy Questions

01 What personal data does spinstar collect when I open an account?

02 Does spinstar share my data with game providers?

03 How long do you keep my transaction records?

04 Can I request a copy of all data you hold about me?

05 How do I correct wrong information on my account?

06 What cookies does spinstar use?

07 What happens to my data if I close my account?

08 How does spinstar protect my bKash or Nagad details?

09 Does this policy apply differently depending on where I live?

10 How will I know if this policy changes?

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